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US Century Bank Communication

U.S. Century's Management Team seeks to ensure open communications with employees and clients of the Bank.

Through this site U.S. Century Bank establishes the principle that all employees are strongly encouraged to communicate suspected fraud or other irregularities to appropriate channels of communication.

- Fraud - generally involves a willful or deliberate act, expression, omission or concealment with the intent of obtaining an unauthorized benefit, such as money or property, b deception or other unethical means.
- Reportable Incident - any suspected fraud or act reasonably considered to be in violation of internal controls or applicable laws. Reportable incidents may include but not limited to:

  • Forgery or unauthorized alteration of documents, including checks, bank drafts, computer files, or any other financial document.
  • Misappropriation or theft of funds, securities, supplies, or other assets;
  • Fraudulent activity relating to services or contracts;
  • Impropriety in handling or reporting financial transactions;
  • Purposely reporting inaccurate financial information;
  • Authorizing or receiving compensation for goods not received or services not performed;
  • Accepting or seeking anything of material value from contractors, vendors, or persons providing services/material to the Bank that is not consistent with the Bank's Policy;
  • Destruction, removal, or inappropriate use of records, furniture, fixtures, and equipment; and/or unethical procurement practices.

Communication channels

The Bank has established a mechanisms that creates a confidential and convenient communication mean for reporting of suspected fraud, irregularities or concerns; and, as a result, to advance the deterrence and detection of fraud, unethical practices, and financial or business irregularities.

The communication means established by this policy are not intended to replace existing reporting mechanisms for matters such as employment-related-complaints, including complaints of discrimination, sexual and other unlawful harassment and health and safety hazards. These matters should continue to be addressed through other existing channels, which may include the Human Resources Department. This site is not intended to replace individual channels of communication for the reporting of suspected wrongdoing. Employees who know or suspect that other employees, business partners or vendors are engaged in a fraudulent act are encouraged to report such activity to their supervisor or department head.


The reporting mechanisms are non-retaliatory resource for bank's employees, supplier's third party service providers and customers to report perceived fraud, theft and other suspected unethical or illegal business activity. No employee may be subject to interference, coercion or reprisal for making a fraud report in good faith. The Bank will not retaliate against any person making a good faith report of an unethical or illegal act, and will not knowingly permit retaliation by any manager or supervisor.


Individuals reporting via the reporting mechanisms may choose to identify themselves or remain anonymous. The identity of any person reporting an incident will be used for investigate purposes only and will not be disclosed outside of the investigation team, except under narrow circumstances where disclosure is expressly required by law or necessary to protect the safety of the reporting individual or others. Strict confidentiality otherwise shall be maintained at all times and cases should not be discussed with anyone outside of the investigate personnel.

Communication Mechanisms

The Bank provides three mechanisms for reporting suspected or known fraudulent, unethical or illegal activities.

  • A. Online
    • a. The Marketing Director can be contacted at this link.
  • B. Fax:
    • a. The Bank will have a direct fax number, which is accessible only to the officer responsible of receiving the communication of its designee.
    • b. The fax number is: (305) 994-9406
  • C. U.S. Mail
    • a. Written communication BY U.S. Mail to the Marketing Director. Mail directed to the hotline is received by the officer responsible of receiving the communication of its designee.

      US Century Bank

      2301 NW 87th

      Miami, FL 33172

      Attention: Marketing Director

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